Switching guide
Locked out of your M6toll account? How to recover it
Since the M6 Toll went barrierless, a Breeze account is how regular users get charged automatically — which means a forgotten login now matters in a way it didn't when you could just pay at a booth.
Before you cancel anything
If your account's payment method has failed while you were locked out, crossings may be going unpaid without you knowing — that's a £70 PCN per crossing risk. Recover the account promptly and check the payment card first.
Step by step, on the Midland Expressway (M6toll) website
- 1Go to customers.m6toll.co.uk → sign in → 'Forgotten password' and follow the email reset.
- 2Check spam and old addresses — Breeze accounts are often registered under an email you no longer watch.
- 3Once in, verify the payment card is current and the vehicle list is right (an old car still listed = you're paying for someone else's trips).
- 4Note the portal can be temperamental — a failed action is often the backend, not you; retry once before assuming your password is wrong.
Portal: customers.m6toll.co.uk
The fastest route in practice
Call M6toll customer services on 0330 660 0790 — they acknowledge within stated service levels and can recover access or fix account details over the phone with security checks.
☎ Midland Expressway (M6toll): 0330 660 0790 (Mon–Fri 08:00–18:00)
Common questions
Does being locked out stop my crossings being charged?
No — the account keeps charging (or failing to charge) your stored card either way. Lockout hides problems rather than causing them, which is why recovering promptly matters.
I've moved house or changed cars — can they update it by phone?
Yes, with telephone security. Keeping the vehicle list current matters most: M6toll bills whatever plates are on the account.
How do I never deal with this again?
Add your car to Snaptoll once and the M6 Toll — plus Dartford, London and airport drop-off charges — is handled from a single account, with us watching the payment rails nightly so a silent failure can't quietly become a fine.
Related: How to close an M6toll account (or remove a vehicle)
Moving because you want everything in one place?
Snaptoll covers the M6 Toll (Breeze account) — plus every other major UK toll and airport drop-off — from one account, and checks daily that your cover is really in place.
Join the waitlist