Terms of Service

1. Who we are

Snaptoll is a trading name of Dephre Ltd, a company incorporated in England and Wales.

In these Terms: “Snaptoll”, “we”, “us” and “our” mean Dephre Ltd trading as Snaptoll; and “you” and “your” mean the person or organisation that enters into these Terms with us.

If you create or use a Snaptoll account on behalf of a company, business or other organisation, you confirm that you have authority to enter into these Terms on that organisation's behalf.

2. What Snaptoll does

Snaptoll provides road-charge management services. Our service lets you register and manage vehicles with supported road-charge and toll schemes using accounts operated by us. We may operate accounts with road-charge operators and authorities, including TfL, Dart Charge and other supported schemes.

You contract with Dephre Ltd trading as Snaptoll. You do not enter into a contract with a road-charge operator merely because we register your vehicle with that operator using one of our accounts.

We provide our service as principal. We are not acting as your payment agent, and these Terms do not appoint us as your agent for the purpose of transferring your money to a road-charge operator.

3. Our relationship with road-charge operators

We may have separate contractual arrangements with road-charge operators. Those arrangements are between us and the relevant operator. We may use those accounts to register your vehicle, receive information about journeys and charges, and administer your road-charge coverage.

You authorise us to provide and receive information reasonably necessary to register and manage your vehicle with supported schemes. This may include:

• vehicle registration details;
• vehicle make, model or other identifying information;
• information about journeys;
• road charges;
• registration or coverage status;
• information necessary to add, amend, suspend or remove a vehicle from a scheme.

Our arrangements with an operator do not make you a party to our operator account.

4. Your authority to register a vehicle

When you add a vehicle, you confirm that you are the registered keeper of the vehicle, or that you have the registered keeper's permission to register and manage the vehicle through Snaptoll. You must provide accurate vehicle information.

Some operators allow a non-keeper to register a vehicle provided the registered keeper is told that they remain responsible for charges. Where that applies, you agree to notify the registered keeper accordingly.

You do not normally need to provide evidence of your authority when adding a vehicle. However, we may ask for evidence if an operator requires it, if there is a dispute concerning the vehicle, or if we reasonably need to establish that you are authorised to manage it. If you provide incorrect information, or do not have the necessary authority, you are responsible for the consequences arising from that.

5. Supported road-charge schemes

We may support a number of road-charge schemes, and our supported schemes may change from time to time. When you add a vehicle, we will attempt to register it with the supported schemes that are available to that vehicle. Registration with every supported scheme is not guaranteed — for example, a vehicle may already be registered with another account, or an operator may impose restrictions or be unable to register the vehicle for another reason.

A scheme is only “Covered” when we have successfully registered the vehicle with that scheme and our service shows the scheme as covered. A scheme that is not successfully registered is not covered by Snaptoll.

6. Coverage information

We will tell you which supported schemes are covered when coverage is established. If a particular scheme cannot be covered, we will identify that where reasonably practicable and tell you the reason where we know it. You are responsible for making alternative arrangements for any scheme that is not covered.

We do not promise that every supported scheme will remain available indefinitely. An operator may change its rules, refuse or remove a vehicle, suspend an account, discontinue a service or otherwise make a scheme unavailable. If this happens, we may suspend or end coverage for that scheme and notify you; where reasonably practicable, we will investigate the reason and may attempt to restore coverage.

7. Coverage is scheme-specific

Coverage for one road-charge scheme does not mean that all road-charge schemes are covered. You may have some schemes covered by Snaptoll, some covered by another provider or account, and some not covered at all.

You should check your Snaptoll account before relying on Snaptoll coverage for a particular scheme. We do not need to provide journey-by-journey warnings; your responsibility is to understand the coverage status shown for your vehicle and the applicable schemes.

8. Existing registrations with other providers

A vehicle may only be capable of being registered with one account for certain operator services. If an operator identifies that your vehicle is already registered elsewhere, we may be unable to register it through Snaptoll. Where possible, we will identify this and tell you which scheme is not covered. You remain responsible for charges arising under arrangements you have separately made with another provider.

9. Disabling an individual scheme

You may disable an individual road-charge scheme through Snaptoll where that functionality is available. When you disable a scheme, we will remove or deregister the vehicle from that scheme as soon as reasonably practicable, and once the removal takes effect the scheme will no longer be shown as covered. Disabling one scheme does not automatically disable your other Snaptoll coverage. You may re-enable a scheme later, subject to our ability to register the vehicle again.

Charges relating to journeys before disabling

If your vehicle was covered when a journey took place, that journey remains covered even if the operator reports the charge to us after you disabled the scheme. For example, if you make a chargeable journey while your vehicle is covered and disable the scheme shortly afterwards, a charge reported several days later may still be payable by you.

10. Cancelling Snaptoll

You may cancel your Snaptoll service in accordance with the cancellation process made available to you. Cancellation ends future Snaptoll service and future coverage, but does not cancel amounts already owed to us.

In particular, a road-charge operator may report a charge after you have cancelled your account where the underlying journey occurred before cancellation. You remain responsible for any such amount properly payable under these Terms. If a charge has already been generated before cancellation but has not yet been successfully collected, we may continue attempting to collect it after cancellation.

11. Our pricing

You pay the Snaptoll price applicable to the relevant service or road-charge transaction. The applicable price will be communicated through our website, pricing information, your account, checkout, quotation or another applicable communication.

Our pricing may include the underlying road charge and amounts charged by us for our service. We are not required to use a particular pricing formula and may determine our own prices. We may change our prices for future transactions, but a price change does not retrospectively change an amount that you have already become liable to pay. Where consumer law requires us to provide particular price information before you are bound, we will do so.

12. Your payment obligation

When a road charge is recorded against a vehicle covered by Snaptoll, the corresponding amount payable to Snaptoll becomes due to us. Your payment obligation is to Dephre Ltd trading as Snaptoll. It is not a payment you make to TfL, Dart Charge or another operator through us.

We may have already incurred our own liability to the relevant operator before successfully collecting the corresponding amount from you. That does not change the fact that your contractual payment obligation is to Snaptoll. You do not have a contractual right to defer payment, pay by instalments or use a credit facility under these Terms.

13. Payment methods

We may accept payment by card, Direct Debit or other payment methods that we make available. A payment method is used to settle amounts that you owe to Snaptoll. Where you provide a payment mandate or payment method, you authorise us and our payment service providers to use it to collect amounts properly due under these Terms. Our use of a payment processor or Direct Debit provider does not change the identity of the creditor: the amount is owed to Dephre.

14. Automatic collection

We may automatically attempt to collect amounts due to us, including through scheduled attempts to collect newly reported charges. If a payment fails, we may ask you to update your payment method and retry the collection, and we may make multiple reasonable attempts to collect an unpaid amount.

15. Failed payments and suspension

If we cannot collect an amount due, you remain liable for that amount. A failed collection does not postpone or defer your liability. Any further attempt we make to collect it is a collection attempt only and does not create a new payment arrangement, a payment period or a right to pay later.

We may suspend your Snaptoll account or vehicle coverage if an amount remains unpaid. Suspension does not cancel the debt. We do not charge interest or late-payment fees under these Terms unless we expressly introduce and lawfully apply such a charge in accordance with applicable law and the information provided to you.

16. No customer wallet or stored balance

Snaptoll does not operate a general customer wallet or stored-value account. You cannot generally:

• pre-fund a Snaptoll balance;
• hold money with Snaptoll for unspecified future road charges;
• transfer a Snaptoll balance to another customer; or
• instruct us to transfer your money to a road-charge operator.

Payments made to Snaptoll are payments of amounts owed to Dephre. If an amount is refunded or credited to you, we may refund it or apply it against an identifiable amount that you owe us.

17. Refunds and operator credits

If an operator reduces, reverses, refunds or credits a road charge that we took into account in setting a Snaptoll price you have paid or owe, we will make the corresponding adjustment — either reducing the amount you owe us or refunding the corresponding amount to you, as appropriate. If an operator only partially reduces or credits a charge, we may adjust the corresponding amount proportionately.

An operator's decision not to refund a charge does not by itself require us to refund it. However, if an error by Snaptoll caused the charge or loss, we will deal with that error in accordance with section 23.

18. Road-charge information and delayed reporting

Road-charge operators may report journeys and charges to us after the journey occurred. The time at which an operator reports a charge does not determine whether your vehicle was covered. For coverage purposes, the relevant question is generally whether your vehicle was successfully covered by Snaptoll for the relevant scheme when the underlying journey took place. You remain responsible for charges arising from covered journeys even where those charges are reported later.

19. Penalty charge notices

A penalty charge notice (“PCN”) is different from an ordinary road charge. A PCN may be issued by the relevant authority to the person who is legally liable for it, such as the registered keeper or another person identified by law. Snaptoll does not become the statutory recipient or debtor for a PCN merely because we manage your vehicle's road-charge coverage.

If you receive a PCN, you remain responsible for dealing with it unless we have agreed otherwise. You may contact the relevant authority directly and exercise any statutory rights of representation or appeal available to you. We may help you understand or respond to a PCN where we reasonably can, but we cannot guarantee that an authority will cancel a PCN.

PCNs caused by Snaptoll

If your vehicle was shown by us as covered for a particular scheme and a PCN arises because we failed to provide the coverage we had undertaken to provide, we will investigate and, where the PCN was caused by our failure, take reasonable responsibility for the resulting loss in accordance with these Terms.

Our responsibility under this section is conditional on you telling us about the PCN promptly — and in any event within 14 days of receiving it — and giving us the information and cooperation we reasonably need, so that we can act while options such as an early-payment discount or a representation to the authority remain available. If late notice from you causes a PCN to increase or an option to be lost, our responsibility is limited to what it would have been had you told us promptly.

This does not give us power to cancel or determine a statutory PCN — that decision remains with the relevant authority. If the PCN arose because of your actions or because the relevant scheme was not covered, you remain responsible. Examples include: using a scheme that was not covered; disabling or removing coverage before the relevant journey; providing incorrect vehicle information; failing to maintain a valid payment method; failing to respond to a payment failure; lacking authority to register the vehicle; or failing to make alternative arrangements after being told that a scheme was not covered.

20. Operator errors

Road-charge operators control their own charging systems, registrations, enforcement processes and statutory decisions. If we believe an operator has made an error despite Snaptoll correctly carrying out its responsibilities, we may assist you in raising the issue with the operator. We do not guarantee the outcome of an operator dispute.

21. Your responsibilities

You must:

• provide accurate information;
• keep your vehicle information up to date;
• maintain an appropriate payment method;
• check which schemes are covered;
• tell us if you no longer have authority to manage a vehicle;
• tell us if vehicle ownership or keeper arrangements change where relevant;
• forward any penalty charge notice (PCN) you receive to us promptly, and in any event within 14 days, if you believe it may be our responsibility;
• comply with any reasonable instructions required to maintain coverage; and
• promptly update information that could affect your coverage.

You must not use Snaptoll for a vehicle where you do not have the necessary authority.

22. Our responsibilities

We will provide the Snaptoll service with reasonable care and skill. Where we confirm that a vehicle is covered for a particular scheme, we will take reasonable steps to maintain that coverage. Where coverage changes because of an operator decision, system issue or other event, we will take reasonable steps to update the coverage status and notify you where appropriate.

We do not guarantee that:

• every road-charge scheme will always be supported;
• every vehicle can always be registered;
• an operator will always accept a registration;
• operator systems will always be available;
• charges will always be reported immediately; or
• a PCN or operator decision can be reversed by Snaptoll.

23. When Snaptoll is responsible

If we fail to provide coverage that we had confirmed and that failure directly causes you a loss, we will investigate and, where appropriate, reimburse the reasonable loss caused by our failure. This does not make us responsible for losses caused by:

• your inaccurate information;
• your failure to maintain a payment method;
• a scheme not being covered;
• your decision to disable coverage;
• your failure to follow instructions;
• an operator's independent error or decision;
• events outside our reasonable control; or
• your failure to take alternative arrangements after being notified that coverage was unavailable.

Limit on the amount of our liability

Except for our commitment in section 19 to take reasonable responsibility for a PCN caused by our failure, and except for any liability that cannot lawfully be limited or excluded, our total liability to you in connection with any claim relating to a particular road-charge scheme, charge or transaction is limited to the amount of the road charge concerned plus the Snaptoll fees you paid in relation to it.

We are not responsible for loss that was not reasonably foreseeable, and (except where you are a consumer and the loss is of a kind that cannot lawfully be excluded) we are not responsible for loss of profit, revenue, or business opportunity.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Nothing in these Terms affects your statutory rights as a consumer.

24. Events outside our reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control, including operator outages, operator decisions, telecommunications failures, payment-provider failures, cyber incidents, infrastructure failures, government action, changes to road-charge schemes or other circumstances that we could not reasonably prevent. Where reasonably possible, we will take steps to mitigate the effect on you.

25. Changes to supported schemes

We may add, remove or change supported schemes. We may also change the way a particular scheme is administered where required by the operator or where reasonably necessary to operate our service. If a change materially affects your existing coverage, we will notify you where reasonably practicable.

26. Changes to these Terms

We may update these Terms from time to time. We will not use a change to retrospectively alter an amount that you have already become liable to pay. Where a change materially affects an ongoing consumer relationship, we will give appropriate notice and, where required by law, give you any applicable right to cancel or end the service. The version of the Terms applicable to a particular transaction will be identified or otherwise made available in accordance with applicable law.

27. Consumer cancellation rights

If you are a consumer and enter into these Terms online or otherwise at a distance, you may have statutory cancellation rights. Where those rights apply, we will provide the information required by applicable consumer law, including information about the cancellation period and how to exercise the right.

Where you expressly request that our service begins before the end of an applicable cancellation period, statutory rules concerning services supplied during that period may apply. Nothing in these Terms removes a statutory cancellation right that cannot lawfully be removed.

28. Ending the service

We may suspend or terminate your Snaptoll service if:

• you owe us an unpaid amount;
• you provide materially inaccurate information;
• you do not have authority to manage a vehicle;
• continued registration would breach an operator's rules;
• an operator requires us to remove the vehicle;
• you misuse the service;
• we reasonably believe continued provision creates a legal, regulatory or security risk; or
• we discontinue the relevant service.

Where we reasonably suspect fraud or misuse, we may suspend your account or a vehicle's coverage immediately and without notice, refuse to register a vehicle, and decline to open or reinstate an account. While suspended on this basis you can sign in but cannot add vehicles or payment methods, reactivate coverage, or incur new charges; amounts already due are unaffected.

To prevent repeat fraud or misuse, we may keep a limited record — in a one-way (hashed) form that does not identify you to others — of identifiers connected with a suspended account, such as an email address, number plate or a payment-card reference, and use it to prevent the same person, vehicle or card being used to register or open an account again. Our Privacy Policy explains this.

Where appropriate, we will notify you and explain the reason. Termination does not extinguish amounts that became payable before termination.

29. Data protection

We process personal information in accordance with our Privacy Policy. We may share information with road-charge operators, payment providers, technology providers and other service providers where reasonably necessary to provide and administer Snaptoll.

30. Complaints

To help us put things right — and, where relevant, take the matter up with a road-charge operator in time — please raise any complaint or dispute with us promptly, and ideally within 30 days, as operators set their own time limits for corrections that we cannot extend.

If your complaint concerns a road-charge operator's statutory decision, enforcement action or PCN, we may assist you but the relevant operator or authority may need to determine the matter.

31. If you are a business customer

If you use Snaptoll wholly or mainly for business purposes, consumer-specific rights may not apply to you. Nothing in these Terms prevents a business customer from relying on rights that apply to it under applicable law. If you create an account on behalf of a business, you confirm that you have authority to bind that business to these Terms.

32. Assignment

You may not transfer your rights or obligations under these Terms without our written consent, except where applicable law permits you to do so. We may transfer or assign our rights and obligations under these Terms as part of a restructuring, sale of the business or other corporate transaction, provided that doing so does not unlawfully reduce your rights.

33. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

34. No waiver

If we do not immediately enforce a right under these Terms, that does not mean that we have waived that right.

35. Entire agreement

These Terms, together with any information expressly incorporated into them and any applicable pricing information, form the agreement between you and us concerning the Snaptoll service. Nothing in this section excludes information that is legally required to form part of a consumer contract.

36. Governing law

These Terms are governed by the law of England and Wales. If you are a consumer, you may also have mandatory rights under the law of the part of the United Kingdom in which you live, and nothing in these Terms is intended to deprive you of those rights. Subject to mandatory consumer rights, the courts of England and Wales will have jurisdiction over disputes arising from these Terms.

37. Contact

Important definitions

“Covered” means that Snaptoll has successfully registered the relevant vehicle with the relevant supported road-charge scheme and the scheme is shown as covered in your Snaptoll account.

“Dephre” means Dephre Ltd.

“Operator” means the relevant road-charge authority, operator or scheme provider.

“PCN” means a penalty charge notice or equivalent statutory enforcement notice issued by a relevant authority.

“Road Charge” means a toll, congestion charge, road-user charge, crossing charge, access charge or similar charge imposed by a supported road-charge scheme.

“Snaptoll” means Dephre Ltd trading as Snaptoll.

“Snaptoll Price” means the amount payable to Dephre for the relevant Snaptoll service or transaction, as communicated to you through the applicable pricing information, account, checkout, quotation or other applicable communication.

“Scheme” means a supported road-charge or toll scheme.

“Vehicle” means a vehicle registered or submitted for registration through Snaptoll.